Olark claims to be a lightweight chat tool that helps businesses close more sales and boost conversions by chatting to website visitors with questions.
In our tests, we found that Olark is a free and easy to use tool for web and mobile. Olark provides real time monitoring and analytics of your customer service center.
Olark is a proven great platform that makes it easy for anyone to start a live chat or online support for their website.
It integrates with other CRM platforms to store customer data and make future interactions more personalized.
One of the founders of Olark, Ben Congleton says “With Olark you can chat in real time to engage your customers, answer questions and gather feedback”.
Matthew Pizzimenti adds that “You can organize customer data, store structured notes and chat transcripts in Olark or in your very own integrated CRM”.
Olark makes it easy to check out live chat insights and put customer inputs to good use in order to make the best of your products and services.
Where is Olark Located?
Olark’s headquarters are located in Regions Great Lakes in the Midwestern area of the USA
Who Created Olark?
The founders of Olark include Ben Congleton, Matthew Pizzimenti, Roland Osborne, and Zach Steindler.
How Much Does Olark Cost?
Olark claims to start live chat pricing at $29 a month.
Olark has a plan that will fit your budget. With the way prices change all the time, I recommend you visit Olark.com to get the latest plan prices.
They have a standard plan that gives access to all of the main live chat features and a pro plan designed to partner with your chat experts.
Why Use Live Chat Software?
42% of leads come in the off hours – outside the 9-to-5 workday or on the weekend. So if you are using a live chat software service, you can capture those leads and have a better chance at converting them into paying customers or clients.
Furthermore, according to studies, 73% of consumers say live chat is their most preferred method of communication. To break that down even further, tests found that 61% of consumers said they preferred email, 48% preferred social media and only 44% preferred phones.
Should you cut corners and go with a free live chat plan?
Free plans are convenient, but often lack the features you need. For example, free plans can’t be customized or scaled for more users or traffic.
They also can’t offer multiple channels, like the ability to add phone numbers, email addresses, or social media handles.
Free plans also don’t provide analytics that help you improve your product, so they don’t provide ROI.
Finally, free plans aren’t optimized for conversions—meaning they don’t help you measure success.
Chatbots or Live Chat?
Customer satisfaction is a primary concern for business owners and there is no better way to communicate with customers than through live chat.
Live chat can provide the information you need in real time and give your customers the satisfaction of being in control.
It is an effective way to solve problems and offer immediate assistance to customers who have questions or complaints.
A chatbot is a computer program that conducts conversations in real-time. The chatbot is designed to sound like a person, so a customer can understand and answer questions.
Live chat agents have human beings who handle customer service.
Live chat allows customers to interact with a company in real-time.
There are no pre-recorded responses, so it takes longer to handle calls.
But if a customer does have a question, a live agent can address it more quickly than a chatbot could.
So how many employees will you need to handle your live chat communication?
The average ratio of live chat to traditional support channels is 1:50 to 1:100, depending on the complexity of your company.
There are many factors that come into play with a company’s size and number of employees, including the nature of the work, whether it’s consumer or business related.
Can a chatbot resolve customer inquiries?
The majority of organizations are moving away from live chat because customers want self-service, meaning, they’re ready to make requests and get answers immediately, so there’s no need to put them through the long and laborious process of calling a company and waiting for an agent to pick up.
However, if your business provides the ability to connect with a real person on the phone or at the live chat window, this will still be a very effective way to communicate and reach customers.
Should Law Firms Use Live Chat Agents or Chatbots?
Yes, law firms should use live chat agents or chatbots.
Chatbots are becoming more and more popular, especially in the legal sector. It’s a topic that’s been discussed in various publications and for various reasons.
For example, the New York Times reported on the rise of chatbots in the legal industry, and wrote about the reasons why chatbots are increasingly popular.
For legal firms, the reasons are simple:
In order to be more competitive, law firms need to use any means necessary to increase customer satisfaction.
Final Words About Olark and Live Chat Software
Olark is an extremely simple, free web based chat software that allows you to add live chat to your website, blog, forum or any HTML page. It works with any browser on any platform.
Olark is great for one-on-one chats and also group chats. They have a built-in autoresponder and can be used in conjunction with Facebook and Twitter as well as many other social media.
The Olark service is incredibly easy to setup. You can login and get going in minutes.
Live chat software in general provides a platform for businesses to communicate with their customers via live, instant messaging.
You can find many different types of software that can be used to build a live chat software.
There are two main categories:
a) Real time: These are chat applications in which the entire conversation takes place on a real-time basis, that is, every message that a customer sends to your website will be instantly displayed in the chat window of the program.
b) Push Notifications: These are software programs that send your customers a notification when a new message has arrived. The customer does not have to wait for your chat program to open to read a message, as they can click on a button or link in the notification message to open the chat window.
Now it’s time to make a move and decide on what live chat software you will use on your website.